🌿 Moonlit Botanica Refund & Return Policy 🌿

Effective Date: [insert date]

At Moonlit Botanica, every item is handcrafted in small batches with great care. Because of the nature of handmade goods — and for safety and hygiene — certain items cannot be returned. Please read our policy below.

1. Returns & Refund Eligibility

Jewelry & Art Pieces

Due to the one-of-a-kind nature of these items:
✨ All jewelry and art sales are final.
Refunds or replacements are only offered if the item arrives damaged or broken.

If this happens, please contact me within 3 days of delivery with photos of the damage so I can help make it right.

Body Products (balms, salves, oils, inhalers, sprays)

For safety and hygiene reasons:
✨ All body products are non-returnable and non-refundable.
This includes balms, salves, aromatherapy inhalers, oils, sprays, and any product that comes into contact with skin.

If there is an issue with your order (wrong item, leaking, damaged in transit), please reach out — I will gladly work with you to resolve it.

Fire Starters & Botanical Items

✨ Fire starters and herbal/botanical items are final sale, unless they arrive damaged.

2. Damaged or Incorrect Items

If your order arrives damaged, incorrect, or defective, please notify me within 3 days of delivery with clear photos.
I will offer one of the following at my discretion:

• A replacement (if available)

• A repair

• A refund or shop credit

Shipping damage must be reported promptly so I can file appropriate claims.

3. Cancellations

Orders may be canceled within 12 hours of purchase as long as they have not shipped.
Once an item has shipped, it cannot be canceled or refunded.

4. Returns Due to Allergies or Sensitivities

Because ingredients are listed clearly on product pages:
✨ Returns are not accepted due to allergy or scent sensitivity.
Please review all ingredients before purchasing.

5. Lost or Stolen Packages

If tracking shows your order as delivered, Moonlit Botanica is unable to replace or refund the package.
If your package is missing or delayed, contact me — I’m always happy to help you open a USPS search request.

6. Custom Orders

Custom and personalized items are final sale, with no refunds or returns unless the item arrives damaged.

7. Contact for Refund or Return Questions

If you have concerns about your order, email:
📧 info@moonlitbotanica.com

I want you to love your items, and I’m always happy to help troubleshoot any issues.